Michael Ollitervo-Murphy brings 30 years of experience transforming post-sales organisations into drivers of business revenue and customer value, with a focus on cost efficiency and sustainable growth.
His approach centres on outcome-focused, data-driven actions that deliver cohesive and continuous improvement. As Head of Customer Service and Customer Success at HIA, he is focused on delivering an exceptional customer experience—through building a strong support team and leveraging data and customer success expertise to drive retention and growth.
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U.S. Office
8 The Green, Suite B, Dover, DE, 19901, USA
Hong Kong Office
Unit 2406, 24/F, Low Block, Grand Millennium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong
Stockholm Office
Brännkyrkagatan 76, 118 23 Stockholm Sweden
Shenzhen Office
Unit 2305, Building T1, Fangdacheng, No. 2 Longzhu 4th Road, Nanshan District, Shenzhen, People’s Republic of China